cck4's Privacy Policy
Your personal information is completely safe with us. Here is a full description of how cck4 collects, uses, and protects your data.
Privacy Policy Overview
cck4 operates as a trusted and secure online betting and casino platform for users in Bangladesh. We believe you have full rights over your personal information. This privacy policy will inform you about what types of data we collect, how we use it, who we share it with, and what steps we take to protect your information.
Please read this policy carefully before using any cck4 service. By continuing to use the platform, you will be considered to have agreed to all the terms of this privacy policy. We reserve the right to update this policy at any time and you will be notified in a timely manner of any important changes.
What Information We Collect
cck4 collects user information in various ways. The data collected falls into two main categories: information you provide voluntarily and information collected automatically.
1.1 Information You Provide
- Full name and date of birth (for age verification — only for users aged 21 or above)
- Email address and mobile number
- Residential address
- National ID or passport details (when identity verification is required)
- bKash, Nagad, Rocket, or Upay account details (for transactions)
- Any information provided when contacting the support team
1.2 Automatically Collected Information
- IP address and device type
- Browser information and operating system
- Browsing activity on the site and page visit logs
- Login and logout times and dates
- Betting and gaming history
- Transaction history and amounts
- Information collected through cookies and similar tracking technologies
We only collect the above information when it is necessary to provide our services. Collecting unnecessary or excessive data is against our policy.
Purpose of Data Use
cck4 uses collected information for the following legitimate purposes:
2.1 Account Management and Service Delivery
We use your registration information to create, manage, and secure your account. This includes identity verification, age confirmation, and ensuring authorised access to your account.
2.2 Processing Financial Transactions
Your payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Every transaction is completed through secure SSL encryption.
2.3 Fraud Prevention and Security
We monitor user activity to ensure account security, detect fraudulent activity, and prevent unauthorised access.
2.4 Customer Support
Necessary information is provided to the support team to resolve your complaints or questions. cck4's support team is available 24/7 in both Bengali and English.
2.5 Legal Compliance
Information may be used where necessary to comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
2.6 Service Improvement
Aggregated and anonymised statistics are used to improve the platform experience, develop new features, and identify and resolve technical issues.
Data Sharing and Disclosure
cck4 does not sell your personal information or share it with unauthorised parties. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Only the necessary amount of information is shared with trusted third-party service providers who perform specific tasks on our behalf — such as payment processors, IT service providers, and data analytics firms. These partners are required to comply with our privacy standards.
3.2 Legal Requirements
Information may be disclosed in response to court orders, judicial processes, or other legal proceedings, and in response to valid requests from government or regulatory authorities.
3.3 Fraud or Crime Prevention
Necessary information may be shared with relevant authorities to detect, investigate, or prevent fraud.
Data Protection and Security
cck4 takes the highest technical and organisational measures to protect your personal information. The key features of our security infrastructure are described below:
4.1 SSL Encryption
All data exchanged between the website and your device is protected by industry-standard SSL (Secure Socket Layer) encryption technology. This keeps your personal and financial information unreadable to third parties.
4.2 Access Controls
cck4 staff can only access information that is necessary for their specific role. All internal access is strictly controlled and logged.
4.3 Regular Security Audits
Regular security assessments and tests are conducted to identify vulnerabilities in our systems and address potential threats.
4.4 Response to Security Breaches
In the event of a security breach — if it poses a risk to your rights and freedoms — we will notify you in a timely manner as required by law. This notification will be sent to your registered email address.
Cookies and Tracking Technologies
The cck4 website uses cookies and similar technologies. These are small text files stored in your browser that help improve your experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, remember preferred language settings, and keep security features active. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings and to provide a personalised experience.
5.3 Analytical Cookies
These cookies are used to collect anonymous statistics about website usage, which helps us improve our services.
5.4 Cookie Controls
You can control or delete cookies other than essential ones through your browser settings. However, disabling some cookies may cause certain features of the website to not function properly.
Data Retention Period
cck4 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
6.1 Account Information
Your registration information is retained while your account is active. Even after account closure, some information may be retained for a specified period in accordance with legal obligations.
6.2 Transaction Records
Financial transaction records are retained for the period specified by applicable laws and regulations.
6.3 Anonymisation
When the retention period ends, your information is securely deleted or anonymised in a way that can no longer be linked back to you.
Your Rights
As a cck4 user, you have the following rights over your personal information:
7.1 Right to Access
You have the right to know what information we hold about you, how it is being used, and who it is being shared with. Contact our support team to request this information.
7.2 Right to Rectification
If any information stored about you is incorrect or incomplete, you have the right to request its correction. Information can be updated through your account settings or via the support team.
7.3 Right to Erasure
In certain circumstances — particularly when the original purpose of data collection has been fulfilled — you may request that your information be deleted. However, if legal obligations apply, this request may not be fulfilled in full.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, in particular for marketing purposes.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact cck4's support team. We will process your request within a reasonable time after proper verification.
Protection of Minors
cck4 strictly provides services only to users aged 21 or above. We do not intentionally collect any personal information from minors.
Age verification is a mandatory step at registration. If we become aware that information from a person under the age of 21 has been collected by mistake, we will immediately close that account and delete the associated information.
If a parent or legal guardian believes their minor child has registered on cck4, please contact our support team immediately.
Third-Party Links
The cck4 platform may sometimes contain content from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, or JILI. These game providers have their own privacy policies, which may differ from cck4's policy.
cck4 is not responsible for the data collection and use practices of these third-party platforms. We advise you to review the privacy policy of the relevant third party.
Policy Changes
cck4 reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A special notice will be displayed on the website
- The date of the change will be updated on this page
If you continue to use cck4 after the changes, you will be considered to have agreed to the updated policy. If you do not agree to the changes, please contact the support team to close your account.
Privacy Contact
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights over your information, contact us through any of the channels below.
Contact by Email
For any privacy-related requests or questions:
We respond in both Bengali and English.
Contact via Live Chat
Use our 24/7 live chat service for instant support.
Available 24 hours, 7 days
Get instant support in Bengali and English.